1. Definitions
In these Terms and Conditions:
1.1 "Seller Partner," "we," "us," or "our" refers to the e-commerce consultancy and service provider operating the website https://sellerpartner.in/
1.2 "Client," "you," or "your" refers to any individual or business entity that accesses our website, inquires about our services, or enters into a service agreement with us.
1.3 "Services" refers to all e-commerce consultancy, marketplace onboarding, account management, and related services provided by Seller Partner.
1.4 "Marketplace" refers to third-party e-commerce platforms including but not limited to Amazon, Flipkart, Myntra, Ajio, TataCliq, and Meesho.
1.5 "Website" refers to https://sellerpartner.in/ and all associated pages, content, and functionality.
1.6 "Agreement" refers to any service contract, proposal, or statement of work executed between Seller Partner and the Client.
2. Acceptance of Terms
2.1 By accessing or using our Website, or by engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
2.2 If you do not agree with any part of these Terms and Conditions, you must discontinue use of our Website and refrain from engaging our Services.
2.3 We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised "Last Updated" date. Continued use of our Website or Services after such modifications constitutes acceptance of the revised terms.
2.4 Clients entering into formal service agreements will be governed by both these Terms and Conditions and the specific terms outlined in their executed Agreement.
3. Services Offered
3.1 Seller Partner provides e-commerce consultancy and operational services including but not limited to:
- Marketplace seller account onboarding and registration assistance
- Product catalog creation, listing optimization, and content management
- Inventory management and order processing support
- Account health monitoring and compliance guidance
- Advertising campaign setup and management
- Brand store creation and A+ content development
- Marketplace expansion consulting and strategy
3.2 Services are provided on a consultancy and agency basis. Seller Partner acts as an authorized representative or consultant for Clients but does not assume ownership or control of Client seller accounts, inventory, or business operations.
3.3 The specific scope, deliverables, timelines, and fees for Services will be outlined in individual service proposals or Agreements executed with each Client.
3.4 Seller Partner reserves the right to decline service requests or terminate engagements if we determine that providing Services would violate marketplace policies, applicable laws, or our internal standards.
4. Client Obligations
4.1 Clients must provide accurate, complete, and timely information required for the delivery of Services, including but not limited to business documents, tax registrations, product information, images, and marketplace account credentials.
4.2 Clients are responsible for ensuring that all products, content, and business practices comply with applicable laws, regulations, and marketplace policies.
4.3 Clients must maintain valid and compliant seller accounts on relevant Marketplaces. Seller Partner cannot guarantee account approval, maintenance, or reinstatement in cases of policy violations by the Client.
4.4 Clients grant Seller Partner necessary access and authorization to manage their marketplace accounts, create listings, process orders, and perform related Services as outlined in the Agreement.
4.5 Clients remain ultimately responsible for all activities conducted through their marketplace seller accounts, including transactions, customer service, fulfillment, returns, and legal compliance.
4.6 Clients must promptly notify Seller Partner of any changes to their business, products, contact information, or marketplace account status that may impact service delivery.
5. Fees and Payments
5.1 Service fees are specified in individual proposals or Agreements and may be structured as fixed fees, monthly retainers, percentage of sales, or combination pricing models.
5.2 Unless otherwise agreed, fees are payable in advance on a monthly or milestone basis as outlined in the Agreement.
5.3 All fees are quoted in Indian Rupees (INR) and are exclusive of applicable taxes. Clients are responsible for all applicable taxes, including GST.
5.4 Payments must be made within the timeframe specified in the invoice, typically within 7 days of invoice date, via bank transfer, UPI, or other approved payment methods.
5.5 Late payments may result in suspension of Services until payment is received. Interest may be charged on overdue amounts at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
5.6 Refund eligibility depends on the nature of Services and will be addressed in individual Agreements. Generally:
- Setup and onboarding fees are non-refundable once work has commenced
- Monthly retainer fees are non-refundable for the current billing period
- Refunds for unused prepaid services may be considered on a case-by-case basis
5.7 Seller Partner is not responsible for refunding fees in cases where marketplace account suspension, rejection, or performance issues result from Client actions, product non-compliance, or factors outside our control.
6. Intellectual Property
6.1 All content on the Website, including text, graphics, logos, images, software, and design elements, is the property of Seller Partner or its licensors and is protected by copyright, trademark, and other intellectual property laws.
6.2 Clients may not reproduce, distribute, modify, or create derivative works from Website content without prior written permission.
6.3 Content created by Seller Partner for Client marketplace listings (product descriptions, images, graphics, A+ content) becomes the property of the Client upon full payment, unless otherwise specified.
6.4 Clients grant Seller Partner a non-exclusive license to use Client brand names, logos, and product information solely for the purpose of delivering Services.
6.5 Seller Partner retains ownership of proprietary methodologies, tools, templates, and processes used in service delivery, even when applied to Client accounts.
6.6 Either party may use the other's name and logo for portfolio, case study, or marketing purposes with prior written consent.
7. Confidentiality
7.1 Both parties agree to maintain confidentiality of proprietary information shared during the course of service delivery, including business strategies, financial data, customer information, and marketplace account credentials.
7.2 Confidential information does not include information that:
- Is publicly available through no breach of this agreement
- Was rightfully known prior to disclosure
- Is independently developed without use of confidential information
- Is required to be disclosed by law or court order
7.3 Seller Partner implements reasonable security measures to protect Client data and account access credentials but cannot guarantee absolute security against unauthorized access or data breaches.
7.4 Confidentiality obligations survive termination of service agreements for a period of three years.
8. Limitation of Liability
8.1 Seller Partner provides Services on a consultancy and best-efforts basis. We do not guarantee specific sales results, marketplace account approval, sustained account health, or achievement of business objectives.
8.2 Seller Partner is not liable for:
- Marketplace policy changes, algorithm updates, or platform decisions affecting Client accounts
- Account suspensions, delistings, or performance issues resulting from Client actions or product non-compliance
- Loss of sales, revenue, or business opportunities
- Third-party marketplace system failures, outages, or technical issues
- Indirect, consequential, incidental, or punitive damages
8.3 To the maximum extent permitted by law, our total liability for any claim arising from Services provided shall not exceed the total fees paid by the Client to Seller Partner in the six months preceding the claim.
8.4 Clients acknowledge that e-commerce and marketplace selling involves inherent business risks, and Seller Partner cannot control all factors affecting business outcomes.
8.5 Nothing in these Terms and Conditions excludes or limits liability for fraud, gross negligence, or violations that cannot be limited under applicable law.
9. Termination and Suspension
9.1 Either party may terminate a service Agreement by providing 30 days written notice, unless different terms are specified in the Agreement.
9.2 Seller Partner may immediately suspend or terminate Services without notice if:
- Client fails to make payments when due
- Client breaches these Terms and Conditions or the service Agreement
- Client engages in illegal activities or violates marketplace policies
- Continuing Services would expose Seller Partner to legal or reputational risk
9.3 Upon termination:
- Client remains responsible for payment of all fees for Services rendered up to the termination date
- Seller Partner will provide reasonable assistance in transitioning account management back to the Client or a new service provider
- All confidential information must be returned or destroyed
- Licenses granted under the Agreement will terminate
9.4 Termination does not relieve either party of obligations incurred prior to the termination date.
10. Third-Party Marketplace Disclaimer
10.1 Seller Partner is an independent consultancy and is not affiliated with, endorsed by, or officially partnered with Amazon, Flipkart, Myntra, Ajio, TataCliq, Meesho, or any other marketplace platform mentioned on our Website.
10.2 We provide Services to help Clients navigate these platforms but cannot control marketplace policies, algorithms, approval processes, or business decisions made by these third-party platforms.
10.3 Marketplace account approval, performance, and continued operation are subject to each platform's terms of service and policies, which may change without notice.
10.4 Clients must comply with all applicable marketplace seller agreements, policies, and guidelines. Seller Partner provides guidance but cannot guarantee compliance outcomes.
10.5 Seller Partner is not responsible for disputes between Clients and marketplace platforms, customers, or other third parties.
11. Warranties and Disclaimers
11.1 Seller Partner warrants that Services will be performed with reasonable skill and care consistent with industry standards.
11.2 Except as expressly stated, Services are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
11.3 We do not warrant that:
- Services will be uninterrupted, timely, secure, or error-free
- Results obtained from Services will be accurate or reliable
- Any errors in deliverables will be corrected
- The Website will be available at all times or free from viruses or harmful components
11.4 Clients acknowledge that success in e-commerce depends on numerous factors beyond Seller Partner's control, including product quality, market demand, competition, pricing, and client execution.
12. Indemnification
12.1 Client agrees to indemnify, defend, and hold harmless Seller Partner, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:
- Client's breach of these Terms and Conditions or service Agreement
- Client's violation of any law, regulation, or third-party rights
- Product liability claims related to Client's products
- Intellectual property infringement claims related to Client's content or products
- Client's business practices, customer interactions, or fulfillment activities
12.2 Seller Partner will promptly notify Client of any claim subject to indemnification and cooperate in the defense at Client's expense.
13. Force Majeure
13.1 Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, war, terrorism, government actions, labor disputes, internet or telecommunications failures, or marketplace platform outages.
13.2 The affected party must provide prompt notice of the force majeure event and make reasonable efforts to minimize its impact.
13.3 If force majeure conditions persist for more than 60 days, either party may terminate the Agreement without penalty.
14. Privacy and Data Protection
14.1 Collection, use, and protection of personal information is governed by our Privacy Policy, available on the Website.
14.2 By using our Services, Clients consent to the collection and processing of data as described in the Privacy Policy and as necessary to deliver Services.
14.3 Seller Partner complies with applicable data protection laws and implements reasonable security measures to protect Client information.
14.4 Clients are responsible for obtaining necessary consents for any customer data shared with Seller Partner for service delivery purposes.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any service Agreements shall be governed by and construed in accordance with the laws of India.
15.2 Any disputes arising from these Terms and Conditions or Services provided shall be subject to the exclusive jurisdiction of the courts located in Mumbai, India.
15.3 Both parties agree to attempt good-faith resolution of disputes through negotiation before pursuing formal legal action.
15.4 If litigation becomes necessary, the prevailing party shall be entitled to recover reasonable attorney fees and costs.
16. General Provisions
16.1 Entire Agreement: These Terms and Conditions, together with any executed service Agreement and Privacy Policy, constitute the entire agreement between parties and supersede all prior communications and proposals.
16.2 Severability: If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force.
16.3 Waiver: Failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision or any other provision.
16.4 Assignment: Clients may not assign or transfer their rights or obligations under these Terms and Conditions without prior written consent from Seller Partner. Seller Partner may assign its rights and obligations to a successor entity.
16.5 Notices: All notices required under these Terms and Conditions must be in writing and sent to the contact information provided below.
16.6 Survival: Provisions relating to intellectual property, confidentiality, limitation of liability, indemnification, and governing law shall survive termination of any service Agreement.
17. Contact Information
For questions, concerns, or notices regarding these Terms and Conditions, please contact:
Seller Partner
Website: https://sellerpartner.in/
Email: shireen@sellerpartner.in
Address: Mumbai, India
By using our Website or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.